Instalment Plan Terms and Conditions
Effective 29th July 2024
These Instalment Plan Terms and Conditions are in addition to the standard Terms and Conditions of sale for tickets and other products and continue to apply in full.
Definitions
“Instalment Plan” – is a facility allowing a purchaser of tickets to pay an initial deposit and the balance in monthly instalments.
“You” – means the person making the purchase using the Instalment Plan
“We” or “Us” – means the event organiser or promoter of the event and the entity You are paying.
Overview
Instalment Plan is a facility allowing You to make a purchase and spread the cost by paying an initial deposit and the balance in regular monthly instalments of typically 2 or 3 months depending on how soon the event is. The tickets and any other items must be fully paid for before they are despatched by email, posted or held for collection at the Box Office.
You must have a valid payment card to use the instalment plan in your name and not expired.
1. How does Instalment Plan work?
When You select Instalment Plan as your chosen payment method the cost of your order is divided into a deposit and subsequent monthly instalments. If the event is less than 43 days away your order will be divided into a deposit and one subsequent payment.
There may be a fixed fee for using Instalment Plan which will be made clear as part of the payment option. This is not interest; it is an administrative fee for arranging and administering the Instalment Plan.
There won’t be any interest charged for using a debit or credit card by Us. Your bank might charge You interest or other fees as part of your card agreement with the issuer.
2. If I want the tickets sooner, can I pay the balance early?
Yes, You are able to pay the balance early by contacting the Red Box Tickets Support Team on 0333 242 7918, lines are open Monday to Friday from 9am to 3pm excluding public holidays. Once payment has been accepted your tickets will be eligible for despatch subject to the terms and conditions of the event and the type of tickets and other products purchased. Some tickets for example may only be eligible for delivery by post.
If full payment is made earlier the remainder of the Instalment Plan is cancelled.
3. When will We take payment?
The initial deposit will be payable immediately to secure your tickets and any additional products ordered such as but not limited to parking, coach travel, merchandise, camping, glamping or paid activities.
For illustration, if it is a Pay in 3 Instalment Plan the deposit will be one third of the value of the order. The initial deposit payment will be followed by two equal instalments of one third of the order value charged over the following months.
The first instalment will be taken a calendar month after the initial deposit and the second instalment and final payment two calendar months after the initial deposit. The instalment payment will be automatically charged to the card used to make the initial deposit; no further action will be required from You. You will receive an email prior to the instalment being charged, please make sure there are sufficient funds available on your card to cover the payment.
4. How do I change the card details for the instalment?
We appreciate that for a number of reasons the card used to make the initial deposit may not be the card You want to use for the instalments. For example, You may change banks, the card may be lost or stolen or You may simply want to use a different card.
You can change the card to be charged for any outstanding instalments by contacting the Red Box Tickets Support Team on 0333 242 7918, lines are open Monday to Friday from 9am to 3pm excluding public holidays.
5. Can I cancel my order?
Tickets cannot be cancelled or refunded. This includes any deposit or instalment paid. Please see the section in the Terms and Conditions of sale headed Refunds/Exchanges
6. What if a payment for an instalment fails?
If We can’t take payment for an instalment, We will notify You immediately that the payment has failed. This will give You time to resolve the issue by, for example, making sure sufficient funds are available. If You need to change the card details, please contact the Red Box Tickets Support Team on 0333 242 7918, lines are open Monday to Friday from 9am to 3pm excluding public holidays.
If We do not hear from You, We will try again to take payment again within 3 days; You will be notified in advance of when taking payment will be made. If the second attempt fails will try again within 3 days. Again, You will be notified in advance of when taking payment will be made.
While additional automated attempts are being made to take payment, We will also try and contact You by phone and email to help resolve the problem by, for example, changing the payment card details.
If all attempts to contact You fail, We will place your order on hold. No refund of any deposit or instalment will be payable for orders with lapsed payment. Please see the section in the Terms and Conditions of sale headed Refunds/Exchanges
7. How are my card details stored and used?
We do not store your card information or use it to take payment for instalments. When You make the initial deposit, a token is set with the Payment Service Provider that additional instalments against the same card will be made. When an instalment is due, We will send the amount and token to the Payment Service Provider to take payment.
8. How do I make a complaint?
Please contact the Red Box Tickets Support Team on 0333 242 7918, lines are open Monday to Friday from 9am to 3pm excluding public holidays. We will do our best to resolve the issue as quickly and smoothly as possible.
9. Governing law
This agreement, and any dispute or claim arising out of or in connection with it or its subject matter, shall be governed by, and construed in accordance with, the law of England and Wales.